How Advania provides optimal infrastructure performance 24x7
Advania’s objective
Guarantee exceptional infrastructure performance for major government, healthcare, and finance 80 organizations.
Results
80% of issues resolved directly by the monitoring team
3M+ tests per hour with enterprise-grade scalability
Guaranteeing unbeatable infrastructure performance
Staying competitive in the demanding managed service provider (MSP) industry is no small feat. MSPs must continually maintain their reputation for delivering exceptional IT performance for their customers.
As such, MSPs need proactive, round-the-clock infrastructure monitoring, efficient troubleshooting capabilities, and seamless scalability to onboard new customers and meet SLAs, especially when noncompliance carries a significant financial risk. As there is almost equal demand for on-prem and cloud deployments, MSPs must also be prepared to monitor infrastructure in any IT environment customers require.
Scenario
Advania is Sweden’s leading MSP managing IT services for 500 businesses and enterprises. As a key consolidator in the MSP space, Advania’s international footprint and business operations are experiencing rapid expansion. Its customer base spans telecoms, healthcare, finance, governments, and more including many of Sweden’s major organizations. To make certain any IT incidents are resolved before customers feel their impact, Anders Persson, Team Manager - Monitoring leads a team of nine across three-day shifts and six nights shifts and ensures 24x7 infrastructure monitoring using Opsview.
“There’s no limit to what we can monitor with ITRS Opsview.”
Anders Persson, Team Manager - Monitoring, Advania
Solution
With Opsview, Advania gains smartly priced, always-on infrastructure monitoring for any IT environment including on-prem, which many of its customers rely on for the security and control it offers.
Opsview’s alerting feature provides prioritization and escalation methods based on the severity of business impact, which enables Persson’s team to quickly resolve 80% of IT issues themselves and meet uptime and response time metrics as per customer SLAs. When resolutions require internal collaboration, Opsview drives this by giving clear insight to both the monitoring and delivery teams, helping them rapidly get up to speed on IT issues and their impact.
Thanks to its scalability and ease of use, Opsview supports Advania’s business growth. Following multiple acquisitions, Advania has easily added 1,000s of servers to monitor. Opsview’s intuitive user interface enables Persson to quickly familiarize team members with the monitoring solution and make sure new services are operational within a month.
Opsview’s powerful automation capabilities magnify its ease of use, letting Persson automate the onboarding and offboarding of devices and services. With its highly beneficial hashtag capabilities, Opsview enables streamlined customer categorization, issue prioritization, security measures, and data visualization. It also integrates seamlessly with technologies such as ServiceNow, Cisco Meraki, and PagerDuty to support an interconnected IT system.
Business outcomes
Drives business growth with enterprise-level scalability, easily expanding to 19,500+ hosts following numerous acquisitions
Safeguards revenue through meeting 99.9% uptime and rapid response times as per SLAs
Improves Advania’s bottom line with a smartly priced solution that protects profit margins
Why ITRS?
Advania opted for Opsview due to its enterprise-grade scalability. Opsview guarantees high levels of customization and flexibility with Opspacks, its curated library of monitoring templates, and enables Persson’s teams to easily build and scale any check required for customers of all sizes.
Opsview delivers seamless interoperability, for instance with its Nagios plugins, while its intuitive user interface and hashtag capabilities simplify Advania’s extensive monitoring and reporting requirements.
Learn how Opsview can boost your reputation and contribute to driving business growth.